Visas

If you are a British passport holder a visa is not required for entry into Chile. Further visa advice should be sought from the applicable tourist authority for other nationalities and for general queries. We strongly advise you to check with your destinations' Tourist Board or Embassy for the most up-to-date guidelines regarding required passport validity.

Insurance

We strongly recommend that you and all members of your party are suitably insured as soon as you book your holiday. It is a condition of booking that you must have suitable travel insurance. It is important that you purchase travel insurance that suitably covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged travel insurance in partnership with Holiday Extras. To arrange your travel insurance with Holiday Extras, please call 0800 781 4237 and quote 'WK830' for preferential rates. Please ensure you provide us with the name of your insurer, policy number and their 24-hour emergency contact number as soon as possible. Mercury Holidays will not be liable for any costs incurred by you due to your failure to take out suitable travel insurance from the date of booking.

Payment

If booking more than 10 weeks before departure a deposit of €300pp will need to be paid at the time of booking with the full amount payable at 10 weeks prior to departure. The deposit applies to adults and children. If you are within 10 weeks of travel then the full balance of the holiday will be payable.

Flight Information

Your flight to Santiago International Airport is with TAM Airlines (JJ) departing from London Heathrow Terminal 3. Each passenger is entitled to 23kg of hold luggage plus one item of hand luggage not exceeding 56cm x 40cm x 20cm in size and 1 personal item such as a handbag or laptop. Internal flights are with LAN airlines. Each passenger is entitled to 20kg of hold luggage plus one item of hand luggage not exceeding 5kg. It is compulsory to recheck luggage in Sao Paulo when connecting with a domestic flight. Please be aware of the difference between the weight restrictions of international and internal flights. Weight restrictions will be finalised on your final documentation. Check-in for your international flights should be at least three hours before departure. Flight times/numbers are for guidance only and are subject to change.
On arrival in Chile you will be met by a representative from our local agent, Pure Chile, holding a sign displaying: 'Mercury Holidays'.
IMPORTANT: Please note that final flight details will be confirmed on your final documentation which will be sent to you approximately 10 days before departure. A printed E-ticket is no longer required at check-in, all you need to do is present your passport to the staff at the desk and your boarding pass will be given to you.

Health and Vaccinations

It is your responsibility to check any health and vaccination requirements applicable to your booked arrangements. We can only provide general information about this. Health and hygiene facilities and disease risks vary from country to country. You should take health advice about your own needs as early as possible and in good time before your departure. Sources of information include; www.fco.gov.uk, http://travelhealthpro.org.uk/, www.hpa.org.uk, your General Practitioner or a specialist clinic.

Physical Accessibility

This tour is accessible to most people with an average level of fitness and normal mobility. It involves full days of sightseeing, often on foot, and includes some climbing of stairs and getting on and off coaches. This tour is not suitable for anyone with walking difficulties.

Group Size

The minimum number of travellers in your group will be 10, and the maximum will be 30. If in the unlikely event there are less than 10 people booked on your tour date, we will endeavour to reduce any disruption to your holiday and try to operate your tour with lower passenger numbers. If we are not able to operate your departure date then you may be asked to change to a different date and a full refund will be made available to you should this alternative not be suitable.

Tour Guide

This is a fully escorted tour with local guides throughout ensuring that you have first-hand knowledge at all times.

Currency Information

The currency in Chile is the Chilean Peso, also known as CH$. US Dollars are widely accepted in Chile should you wish to keep an alternative currency on you.

Personal Expenses

You will need to take money with you to cover any personal purchases such as souvenirs, laundry and extra drinks and snacks. Approximately £200 will be sufficient for the durations of the tour, depending on how much of a bargain-hunter you are!