Mercury Holidays respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you otherwise provide personal data to us via other means (such as over the telephone) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so that you can easily click through to the specific areas set out below. Alternatively you can download a pdf version of the policy here.
Please also use refer to the Glossary that we have set out at the end of the Policy, if there is any terminology used in this privacy notice that you are unfamiliar with or that you don't fully understand.
This privacy notice aims to give you information on how Mercury Holidays collects and processes your personal data, including any data you may provide through this website or via any other means (such as over the telephone) when you purchase travel services, when you sign up to our newsletter, when you take part in a competition or when you request a brochure from us.
This website is not intended for children and the only circumstances in which we collect data relating to children, is where you make a booking of travel services and you have children in your party.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Sunspot Tours Limited trading as Mercury Holidays is the controller and responsible for your personal data (collectively referred to as “Mercury Holidays”, "we", "us" or "our" in this privacy notice).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Our full details are:
Full name of legal entity: Sunspot Tours Limited t/a Mercury Holidays
Name or title of DPO: DPO Manager
Email address: email@example.com
Postal address: St Johns House, Suffolk Way, Sevenoaks, Kent, TN13 1YL
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
This version was last updated on 22 May 2018 and historic version can be obtained by contacting us.
The data protection law in the UK will change on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if any of the details you provide to us should change, during the course of your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
(a) Identity Data
This includes data relating specifically to your identity, such as your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
(b) Contact Data
This includes data relating to how you may be contacted, such as your billing address, delivery address, email address and telephone numbers.
This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.
(d) Technical Data
This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
(e) Profile Data
This includes the data that we receive when you create a profile on our website and make use of that policy, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
(f) Usage Data
This includes information about how you use our website, products and services.
(g) Marketing and Communications Data
This includes your preferences in relation to whether or not you want to receive marketing from us and our third parties and also your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data which will be used in accordance with this privacy notice.
We collect the following special categories of personal data about you. Details about your:
• dietary requirements which may disclose your religious or philosophical beliefs; and
We collect and process the above data only where it is strictly necessary to do so in order to deliver the travel service that you have purchased. Furthermore, we will only collect and process the above special categories of sensitive personal data where you have provided us with your explicit consent to do so.
You are not under any obligation to consent to us processing your sensitive personal data. However, without your consent, we won’t be able to make the necessary arrangements to provide the travel services that you have booked or are attempting to book. As a result, if you do not provide your consent, we will be unable to proceed with your booking.
If you are happy to consent to our use of your sensitive personal data, you will also be able to withdraw your consent at any time. However, as this will prevent us from providing the travel service you have booked, we will be required to treat any withdrawal of consent as a cancellation of your booking and the cancellation charges listed in the "Cancellation by you" clause of our Booking Terms and Conditions will become payable.
Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.
In other words, where we require details from you in order to provide you with your chosen travel services, if you do not provide us with the necessary details then we will not be able to provide the services you have booked or are attempting to book.
In this case, depending upon when you fail to provide the necessary date, we may either not be able to process your booking or we may have to cancel your booking, in which case we will treat this as a "Cancellation by you" in accordance with our Booking Terms and Conditions. We will notify you if we are unable to process a booking or are required to cancel a booking for this reason.
We use different methods to collect data from and about you including through:
(a) Direct interactions
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• make a booking of travel services;
• create an account on our website;
• subscribe to our newsletter or other publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey;
• give us some feedback;
• pay the balance of your holiday;
• make an amendment to your holiday; or
• when you provide us with APIS info (such as your passport details, driving licence details, etc.).
(b) Automated technologies or interactions
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
(c) Third parties
We may receive personal data about you from various third parties as set out below:
• Identity and Contact Data from travel agents that sell travel services on our behalf, where you make a booking of our travel services via that agent;
• Technical Data from the following parties:
(i) analytics providers such as Google based outside the EU, Rakuten and Parker Software;
(ii) advertising networks such as AdRoll based outside the EU, Criteo based inside the EU, Google Search Network based outside the EU, Google Display Network based outside the EU, Microsoft based outside the EU, Quantcast based outside the EU, MIQ based inside the EU, AppNexus based outside the EU and Affiliate Future based inside the EU.
(iii) search information providers such as Google based outside the EU, Bing based outside the EU, Yahoo based outside the EU, AOL based outside the EU and others.
(iv) Our ‘Reader Offer’ Partners, such as The Telegraph, The Mail, The Mirror, The Sun and The Times based inside the EU.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email, text message or post. If you made a booking or enquired before May 2018 you may already be receiving direct marketing communications as listed above. You have the right to withdraw consent to marketing at any time by contacting us.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer.||(a) Identity;
|Performance of a contract with you.|
To process and deliver your booking including:
(a) Manage payments, fees and charges;
(b) Collect and recover money owed to us.
(d) Marketing and Communications.
(a) Performance of a
contract with you;
(b) Necessary for our legitimate interests (to recover debts due to us).
To manage our
relationship with you which will include:
(b) Asking you to leave a review or take a survey.
(d) Marketing and Communications.
(a) Performance of a
contract with you;
(b) Necessary to comply with a legal obligation;
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
To enable you to
partake in a prize draw, competition or complete a survey.
(e) Marketing and Communications.
(a) Performance of a
contract with you;
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).
To administer and
protect our business and this website (including troubleshooting, data
analysis, testing, system maintenance, support, reporting and hosting of
(a) Necessary for our
legitimate interests (for running our business, provision of administration
and IT services, network security, to prevent fraud and in the context of a
business reorganisation or group restructuring exercise);
(b) Necessary to comply with a legal obligation.
To deliver relevant
website content and advertisements to you and measure or understand the
effectiveness of the advertising we serve to you
(e) Marketing and Communications
Necessary for our
legitimate interests (to study how customers use our products/services, to
develop them, to grow our business and to inform our marketing strategy)
To use data analytics
to improve our website, products/services, marketing, customer relationships
Necessary for our
legitimate interests (to define types of customers for our products and
services, to keep our website updated and relevant, to develop our business
and to inform our marketing strategy)
To make suggestions and
recommendations to you about goods or services that may be of interest to you
Necessary for our
legitimate interests (to develop our products/services and grow our business)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you have any questions about how we collect, store and use personal data please contact us.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data that you have provided to us as a result of a purchase of travel services or other such transactions.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Where you have made a booking of travel services which are located or otherwise due to be fulfilled outside the EEA, we are required and are permitted to transfer your personal data to the supplier of the services that you have purchased, outside the EEA in order to fulfil the contract we have with you.
For all other transfers of data that are unrelated to the provision of travel services to you, whenever your personal data is transferred outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In addition to the above, by law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for [six] years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: for more information see Request erasure below
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 28 days. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract
means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation
means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal Third Parties
Other companies in the Mercury Holidays Group acting as joint controllers or processors, such as Sunspot Malta of 97, Nicolo Isouard Street, Sliema, SLM 2080, who are based in Malta and provide IT and system administration services and undertake leadership reporting.
External Third Parties
i. Suppliers of travel services acting as processors based in Abu Dhabi, Algarve, Antigua, Argentina, Australia, Bali, Barbados, Benidorm, Bhutan, Bolivia, Borneo, Botswana, Brazil, Burma, Cambodia, Canada, Chile, China, Colombia, Costa del Sol, Costa Rica, Croatia, Cuba, Cyprus, Dubai and further Emirates, Ecuador and Galapagos, Ethiopia, Florida, France, Fuerteventura, Goa, Gozo, Gran Canaria, Greece, Grenada, Hong Kong, Iceland, India, Indochina, Indonesia, Iran, Israel, Italy, Jakarta, Japan, Jordan, Kerala, Lanzarote, Madagascar, Madeira, Majorca, Malaysia, Maldives, Malta, Mauritius, Mexico, Mongolia, Morocco, Nepal, Netherlands, New Zealand, Norway, Oman, Peru, Portugal, Qatar, Russia, Saint Lucia, Scandinavia, Seychelles, Singapore, South Africa, South Korea, Southern China, Spain, Sri Lanka, Switzerland, Tanzania, Tenerife, Thailand, Tibet, Turkey, Uganda, Uruguay, USA, Uzbekistan and Vietnam who provide the travel services that make up any booking of travel services that you make with us.
ii. Service providers acting as processors based UK and USA who provide IT and system administration services.
iii. Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in UK, USA, Malta, Guernsey and Jersey who provide consultancy, banking, legal, insurance and accounting services.
iv. HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
You have the right to:
to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing
of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing
of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer
of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time
where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
By using our website you agree to our website Terms and Conditions.
A cookie is a very small text file placed on your computer which allow us to identify the computer or device you're using to access our websites - but we can't identify you personally.
Cookies help us to: understand browsing habits on our website understand the number of visitors to our website and the pages visited and remember you when you return to our website so we can provide you with a tailored experience.
Most cookies are deleted as soon as you close your browser; these are known as session cookies. Others, known as persistent cookies, are stored on your computer either until you delete them or they expire.
You can choose to block or delete cookies through your browser settings. If you decide to block or delete our cookies, you will not be able to benefit from the full range of our services and this may affect the performance of our website on your system.
For more information on cookies, including how to setup your browser to manage your cookie preferences, please visit AboutCookies.org.
Please see below a list of cookies used on our website and their function:
|adnetwork||This cookie remembers if you visited our website through one of our affiliate networks.|
|capEmail||This cookie remembers whether you have entered your email, allowing us to prevent further unneccesary requests for your email address|
|depair||This cookie remembers the last airport you selected to fly from, so we can remember your choice, and prevent you having to re-enter information|
|introPopup||This cookie identified if you have previously visited our website.|
|origin||This cookie is used to remember how you last visited our website|
|pnum||This cookie is used to remember and display the phone number that best suits your request, to help us provide the best service possible|
|ppc-hook||This cookie tells us if you visited our website through one of our PPC adverts.|
|suppress||This cookie controls whether a phone number on our website is suppressed or not.|
|various||__utma, __utmb, __utmc, __utmz, __utmv, _#vdf, _#uid, _#srchist, _#sess, _#env, _#slid, _#clkid, _#lps, _#tsa, _#nxd, stc, PRUM_EPISODES|
These cookies are used for our various analytics services. This allows us to gather information that aides in the development of our website and give you the best experience possible.
|whoson||This allows you to chat directly with us incase you require any assistance on our website.|
We may work with a number of 3rd parties who provide personalised adverts on selected 3rd party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. Some of the third parties that may set cookies on our site, and where to find more information about them, are listed below.
|Criteo||We serve personalised adverts on selected 3rd party websites with Criteo. To provide these personalised adverts Criteo use various cookies. No personal details are captured by these cookies. If you would like to opt out from Criteo advertising you can do so here.|
You can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager.
You can also install the Google Analytics opt-out browser add-on which will prevent Google Analytics from tracking you on pages you visit.
We use Piwik Pro to track user activity so that we can improve our website and create a better experience for our customers. You can opt out here...